Refund policy

Last Updated: November 3, 2026

At HXYHN, customer satisfaction is important to us. We want every customer to feel confident when shopping with our store.

This policy explains the conditions and procedures for returns, exchanges, refunds, and damaged or incorrect items.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return:

  • Items must be unused and unworn, where applicable.

  • Items must be in their original condition.

  • Original packaging, accessories, and tags should be included where applicable.

  • Proof of purchase or a valid order number must be provided.

Items showing signs of use, damage caused after delivery, or missing essential components may not qualify for a standard change-of-mind return, subject to applicable consumer protection laws.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

2. How to Request a Return

All returns must be approved by our customer service team before being shipped back.

To initiate a return:

  1. Contact us at hello@hxhyn.com.

  2. Include your order number and the reason for your return.

  3. Provide photographs if the product is damaged, defective, or incorrect.

  4. Wait for our team to review your request and provide return instructions.

  5. Ship the approved return according to the instructions provided.

Please do not send returned merchandise before receiving return authorization and confirmation of the correct return instructions.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect size selected by the customer, the customer is responsible for the return shipping cost.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied due to our error, HXYHN will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Any applicable return shipping arrangements will be explained before the return is completed.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the issue.

  • Photographs of the original packaging, where relevant.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

Customers will not be required to pay return shipping costs for issues confirmed to have resulted from our error.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed within 5–10 business days after the returned item passes inspection.

Refunds will normally be issued to the original payment method.

After we initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. This may take an additional 5–10 business days.

You will receive an email notification when your refund has been processed.

6. Exchanges

If you would like to exchange an item, please contact our customer service team before returning the product.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss an alternative solution with you.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests may be accommodated if the order has not yet entered fulfillment or shipping.

Once an order has been dispatched, it generally cannot be cancelled as an unshipped order.

Customers may request a return in accordance with this policy after receiving the item.

We cannot guarantee cancellation after fulfillment has begun.

8. Non-Returnable Circumstances

A standard change-of-mind return may be declined if an item has been used, damaged through customer misuse, or returned without authorization.

This section does not exclude remedies for defective, damaged, or incorrectly supplied goods, or any other rights that cannot legally be excluded.

9. Return Address

Approved returns will be directed to our designated US return location:

HXYHN

393 Pr 1198
Greenville, TX 75401
United States

Please obtain return authorization before sending any package.

10. Contact Us

For return or refund assistance:

Email: hello@hxhyn.com

Phone: +1 201-204-1597

Address: 393 Pr 1198, Greenville, TX 75401, United States.

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET).

We appreciate your business and are committed to handling every eligible return and refund request fairly.